If you work shifts
Most things are faster through your manager than through us: your rota, your hours, a shift you can’t make, or a correction to a timesheet. They can change all of it immediately. We can’t — your employer owns that data, and we don’t alter it on request.
Can’t sign in? Use Forgot passwordon the sign-in screen. You need the company code your employer gave you, your email address, and your password. If the code is what’s missing, ask your manager — they can see it in their settings and resend your invite.
If you run the account
Email us at support@ontheshift.com. We answer Monday to Friday, 9am to 6pm UK time, usually within a few hours. Replying directly to any email we send you reaches the same place.
For anything urgent affecting live shifts — staff locked out mid-shift, attendance not recording, alerts not firing — put URGENTin the subject line and we’ll pick it up ahead of the queue.
Billing, trials and cancelling
We don’t hold a card. Invoices are raised monthly against the licences you’ve bought, and deactivating a leaver frees their licence straight away. If your trial has run out, everything is still there — pick a plan and it comes back exactly as you left it.
To cancel, email us. There’s no retention script and no notice period, and we’ll export your data on the way out if you want it.
Your data
What we collect on this website is set out in our privacy notice. Customer data inside the product is covered by our data processing agreement, which we’ll send on request. To ask for a copy of your data, or its deletion, email support and say so — we’ll route it to whoever controls it, which for staff records is your employer rather than us.