Workforce experience
The officer is the product.Look after them.
A client is buying a person standing in a doorway at four in the morning. Everything in here exists to make that person want to come back tomorrow.
- −33%
- first-year turnover
- 98.4%
- shifts filled first time
- 4 min
- median time to fill an open shift
- 30 days free
- no card required
One shift, both sides
What the officer does, and what you see
A single night at a client site — the officer’s phone on one side, your dashboard on the other. Same records, same moment.
An open shift arrives. Tonight's cover fell through. The offer goes only to officers whose licence, screening and site sign-off already allow it.
In your dashboard —You posted it once. No ring-round, no group chat, no guessing who is legal to send.
Accepted. Four minutes. The rota updates and the site briefing lands with it.
In your dashboard —The gap closes on the board. Payroll and the client invoice both already know about it.
Books on. Inside the geofence, eight minutes early. Nothing to sign, nothing to phone in.
In your dashboard —Green on the live board. Had they not appeared by 19:10, you'd have been told rather than found out.
Reads the briefing. Gate 2 keypad, keys in the safe behind reception, who to ring and in what order.
In your dashboard —You can see it was opened. New officers stop arriving unbriefed.
Patrol, scanned not claimed. Nine checkpoints, in order, by QR or NFC. It keeps working with no signal.
In your dashboard —Checkpoint completion is a number you can put in front of a client, not a promise.
Welfare check. One tap to confirm they're fine. An SOS is two taps away and reaches a person.
In your dashboard —Overdue check calls turn red and escalate. Lone workers stop being a thing you hope about.
Logs an incident. Fence damage on the east perimeter, photographed, timestamped, filed against the site.
In your dashboard —The client has it before their working day starts. No write-up at 8am from memory.
Books off. The timesheet is already right, so there is nothing to dispute on payday.
In your dashboard —Approve it and the same hours become the invoice line and the payslip.
Paid correctly, first time. Hours, break, night uplift and holiday accrual all visible before the money lands.
In your dashboard —The single biggest reason officers leave, removed.
The retention problem
Why good officers leave
- Shift changes buried in a WhatsApp group at 11pm
- Paperwork that lives in a filing cabinet and an inbox
- More money spent recruiting than developing the people already there
- The best officers leaving for 50p an hour because nothing else was on offer
What changes
Why they stay
- One place for the rota, the briefing and the notice
- Timesheets they can check before payday, not argue about after
- Welfare checks and an SOS that reach a real person
- Training and progression recorded where the officer can see it
Onboarding & HR
The file that chases itself
BS 7858 wants five years of history, references that actually came back, and proof of the right to work. On The Shift asks the officer directly, nudges them until it is done, and shows you only what is stuck.
- Invite by magic link — no password to set up on day one
- Reference requests sent, chased and recorded
- Policies issued with an acknowledgement you can evidence
- Licence and training expiry reminders before they bite
In the box
Everything the workforce side ships with
Reporting
Questions this answers on a Monday
“Who lapses before the end of next month?”
Licence and training expiry at 30, 60 and 90 days — and which sites that would leave short.
“Who is actually reliable?”
Late book-ons, no-shows and missed checkouts per officer and per site, over any period.
“Are we working anyone too hard?”
Consecutive nights and weekly hours against working-time limits, before it becomes a problem.
“When do people leave us?”
Leavers by tenure, so you can see whether they go at week three or year two — two different problems.
“What did cover cost us?”
Wages against chargeable per shift, so last-minute overtime shows up as margin rather than a surprise.
“Can we prove any of this?”
Every figure traces back to a timestamped record you can export for a client or an assessor.
Losing an officer costs more than keeping one
Recruit, vet, screen, train, kit out, sign off for a site — then do it again in five months. A free week is a cheap way to find out whether this helps.
30 days free · No card required · Cancel any time